Address the following in your essay in relation to apply (aggressive communication, assertive communication, confrontation steps):
- Which key concepts from the reading were most memorable or most useful?
- How do the authors define and explain these concepts? (please include page numbers and references to the textbook)
- What suggestions do the authors make that would help you better manage conflicts? (please include page numbers and references to the textbook)
- How can you use these ideas to manage your own conflicts better? (Note: The answer to this question should include a description of a specific conflict situation – past, present or future, and you should then apply in detail the key ideas to this conflict).