In task 1.1 we need to discuss at least 3 models.
My chosen organization is Injazat Data systems.
I intend to discuss how we brought change in our organization in the Service Desk Department.
We changed our ticketing system from USVD to HPSM & added remote desktop connection. Later on we implemented the ITIL structure and restructured the SD department by adding three new positions (Incident Life Cycle, Quality Management & Knowledge base)